Privacy policy

Privacy Policy

Luningning UK operates this website and store to provide a curated shopping experience. Our site is powered and hosted by e-commerce site Shopify, which enables us to offer our services securely and efficiently.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect and process the following personal information:

Contact details (name, billing and delivery address, email, telephone number)
Payment and transaction information
Account details (username, password, preferences)
Purchase history and shopping activity
Communications with us
Device and usage information (including IP address and browser data)

We collect this information directly from you, automatically through your use of our website (including cookies), and from service providers or partners acting on our behalf.

How We Use Your Information

We use your personal information to:

Process and fulfil orders
Manage your account
Provide customer care
Improve and personalise your shopping experience
Prevent fraud and maintain security
Comply with legal obligations
Send marketing communications, where you have opted in

You may unsubscribe from marketing communications at any time.

Sharing Your Information

We may share your information with trusted service providers, including Shopify, payment processors, delivery partners and IT providers, solely to support our business operations. We may also disclose information where required by law or in connection with a business transaction.

International Transfers

Your information may be processed outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

Data Security and Retention

We implement reasonable security measures to protect your information. Personal data is retained only for as long as necessary to fulfil the purposes outlined above or to meet legal requirements.

Your Rights

If you reside in the UK or European Economic Area (EEA), you may have the right to: